Is there any ecommerce solution with Ticket support? Our technical support is product specific. The user must not be able to create a ticket if a product subscription expires.
Go through Fyond eCommerce Script demo, they have integrated Ticket and Forum plugins. You can convert the ticket to a forum thread for community support. Different user roles can also be created to deal with Tickets. You can download data in PDF and Excel format. In addition, a full or partial ticket can also be emailed to an external email or internal user.
I suggest WooCommerce for its simplicity, but you have to rely on third party plugins for ticket support. Contact plugin developer for Woocommerce compatibility before buying.